Shipping policy
At AlphaMart, we aim to provide a smooth and reliable shipping experience for all our customers. Please review the details below to understand how we handle shipping and delivery.
1. Shipping Methods
We offer the following shipping options:
- Standard Shipping
- Express Shipping (if available at checkout)
Shipping options may vary depending on your location and product availability.
2. Order Processing Time
- All orders are processed within 2-4 business days.
- Orders are not shipped or delivered on weekends or public holidays.
- In case of high order volume, processing may take slightly longer.
3. Delivery Timeframes
- Estimated delivery time: 7-10 business days.
- Delivery times may vary depending on your location and courier partner.
Please note that these are estimated timelines and not guaranteed delivery dates.
4. Shipping Costs
- Shipping charges: FREE
- Any applicable shipping fees will be clearly displayed at checkout before payment.
5. Tracking Information
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking number to monitor your order’s delivery status.
6. Delivery Issues and Delays
While we strive to deliver your order on time, delays may occur due to:
- Courier service disruptions
- Weather conditions or natural events
- Incorrect or incomplete shipping address
If your order is significantly delayed or lost, please contact us at support@alpha-mart.com, and we will assist you promptly.
7. International Shipping
- We may offer international shipping to selected countries.
- Delivery timelines for international orders may vary.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
8. Incorrect Address Disclaimer
Please ensure that your shipping details are accurate at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
- Email: support@alpha-mart.com
- Address: Thandolige, Jeppinamogaru, Mangaluru- 575007, Karnataka