Refund policy

At AlphaMart, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging (if applicable)
  • Include proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within 10 busniess days of receiving your order.
  • Return requests made after this period may not be accepted.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment.

4. Refund Timing

  • Refunds are typically processed within 5-7 business days after approval.
  • Depending on your payment provider, it may take additional time for the amount to reflect in your account.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same item, please contact us at support@alpha-mart.com.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Please contact us within 3 days of delivery
  • Include clear photos of the product and packaging

We will review your request and offer a replacement or refund as applicable.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Used or worn items
  • Items not in original condition
  • Personal care or hygiene products

8. Return Shipping Costs

  • We offer free return shipping for eligible returns.
  • Original shipping charges (if any) are non-refundable.

9. Cancellations

  • Orders can only be canceled before they are shipped.
  • Once shipped, cancellations are not possible and must follow the return process.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Email: support@alpha-mart.com
  • Address: Thandolige, Jeppinamogaru, Mangaluru- 575007, Karnataka